What to Do If I Attached the Air Purifier to the Mobile Base, but SwitchBot App Keeps Saying "Air Purifier not Installed"?

• Related Product: SwitchBot Multitasking Household Robot K20+ Pro

1. Please check if the connection terminals between the air purifier and the mobile base are dirty. Manually clean them if necessary.

2. Please check if the connection terminals between the air purifier and the mobile base are damaged.

3. If the issue persists, please contact us via SwitchBot App -> Profile -> Support ->Feedback. When contacting us, we would appreciate it if you could share the following information:

• A photo showing the connection terminals of the air purifier and the mobile base