What to Do If I Attached the Camera to the Mobile Base, but SwitchBot App Keeps Saying "Camera not Installed"?

• Related Product: SwitchBot Multitasking Household Robot K20+ Pro

1. Please make sure that the Type-C cable is connected to the OUT3 port.  

2. Disconnect and reconnect the Type-C cable.  

3. Make sure the Type-C cable is securely inserted.

4. Unlink the camera and mobile base, then relink them.

5. Please restart the mobile base.

6. If you have a Type-C cable with communication capability, try using it to see if it resolves the issue.

7. If the issue persists, please contact us via SwitchBot App -> Profile -> Support ->Feedback. When contacting us, we would appreciate it if you could share the following information:

• A screenshot of the app displaying "Camera not installed"
• A photo displaying the Type-C cable connection status for the camera.