What to Do If I Can't Add SwitchBot Safety Alarm to SwitchBot Keypad Vision?

• Related Product: SwitchBot Safety Alarm
• SwitchBot App Version：9.13 or newer
• Firmware Version: Keypad Vision 1.5 or newer

1. An NFC card is attached to the Keypad. Please check if the NFC card can be added to the Keypad.

2. If you are using an Android phone, activate the NFC function and hold the Safety Alarm over the NFC reading position to check for a response. If you are using iPhone XS or later, download an App called NFC Tools from the App Store to test your Safety Alarm's NFC function.

3. Try adding the Safety Alarm by touching the NFC reading area with your Keypad to see if it helps.

4. If the issue persists, please contact us via SwitchBot App -> Profile -> Support ->Feedback. When contacting us, please provide with the following information:

• A video of adding the Safety Alarm to your Keypad
• A photo showing the four-digit serial number on the bottom of the Keypad