Last updated: September 22, 2022
- Applicable products: Motion Sensor
- SwitchBot app version: V6.14 or later
- Firmware version: 1.2 or newer
- Make sure you have the latest version of SwitchBot app to get bug fixes.
- Make sure the Bluetooth of your mobile device is ON.
- Check if the location permission for SwitchBot app is on.
- Please place the Motion Sensor within the Bluetooth range of your phone.
- Place your phone near the Motion Sensor or Contact Sensor and then try it again.
If it doesn't work, Please submit a feedback.
To receive a technical help from SwitchBot support team, follow these steps:
On your same device, Go to SwitchBot app > Tap Profile > Tap Feedback > Select the product (which you need support for) > Specify info to help describe your issue.