Last Updated:2023 Dec 29

  • Related Products: SwitchBot Indoor Cam, SwitchBot Pan/Tilt Cam(2K), SwitchBot Pan/Tilt Cam, SwitchBot Outdoor Spotlight Cam. 
 
 
We released new cloud storage subscription plans in our app for our camera products on Mar 15, 2023.
 
Current Subscription Plans
The subscription plans below are applicable to Indoor Cam, Pan/Tilt Cam and Pan/Tilt Cam 2K.
Plan
Rate (USD)
 
Number of Devices Supported
Free-Trial Period
Payment
Validity Period
Plan Description
Basic Plan (Monthly)
7.9
1
 
Not available
Charge monthly
30 days
Event recording for the past 30 days
Basic Plan (Annually)
79
1
30 days
Charge annually
365 days
 
Event recording for the past 30 days
 
New Subscription Plans
The new subscription plans listed below are applicable to Indoor Cam, Pan/Tilt Cam, Pan/Tilt Cam 2K and Outdoor Spotlight Cam.
Plan
Rate (USD)
Number of Devices Supported
Free-Trial Period
Payment
Validity Period
Plan Description
Standard Monthly Plan
4.99
1
Not available
Charge monthly
30 days
Event recording for the past 30 days
Standard Annual Plan
49.90
1
 
Not available
Charge annually
 
365 days
Event recording for the past 30 days
Premium Monthly Plan
7.99
 
2
Not available
Charge monthly
30 days
Event recording for the past 30 days
Premium Annual Plan
79.90
2
Not available
Charge annually
 
365 days
Event recording for the past 30 days
Family Monthly Plan
9.99
3
Not available
Charge monthly
30 days
Event recording for the past 30 days
Family Annual Plan
99.90
3
Not available
Charge annually
 
365 days
Event recording for the past 30 days
 
Please refer to the SwitchBot Camera Cloud Storage Service User Agreement for more information.
 
Will I be charged differently for my auto-renewal subscription as the price of your subscription plans change?
No. Unless you actively unsubscribe and re-subscribe to a new subscription plan under cloud storage services, your account will always be charged at the same price as it has been previously.
 
I've already purchased an annual subscription plan. Can I refund this now that these new subscription plans are out?
Unfortunately not. All annual subscription plans are signed up for a minimum period of 365 days, once this plan is in effect, it cannot be refunded in full or in part. We recommend that you subscribe to a new subscription plan at the end of your service cycle. For more information regarding your annual subscription plan, please contact our Customer Support Team.
 
Will my recordings stored in cloud be lost once I changed to a new subscription plan?
No. Your cloud recordings will not be lost as long as the subscription plan you purchased for your camera is still in its valid period. If you have more concerns, please contact our Customer Support Team.
 
I have several Homes in SwitchBot App. Can I use the cloud storage subscriptions across different Homes?
No. The cloud storage subscriptions are not transferable across different homes. This means that you can only use your subscription service within the home where the camera you paid for is located. Alternatively, You might consider moving the camera to the home with existing cloud storage subscriptions.

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