- Related Products: SwitchBot Pan/Tilt Cam Plus 2K, SwitchBot Pan/Tilt Cam Plus 3K
For EU customers, please refer to Updates to our Cloud Storage plans! (For EU customers).
For UK customers, please refer to Updates to our Cloud Storage plans! (For UK customers).
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Plan
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Rate (USD)
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Number of Devices Supported
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Free-Trial Period
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Payment
|
Validity Period
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Plan Description
|
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Basic Monthly Plan
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3.99
|
1
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30 days*
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Charge monthly
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30 days
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Event recording for the past 30 days
|
|
Basic Annual Plan
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34.99
|
1
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Not available
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Charge annually
|
365 days
|
Event recording for the past 30 days
|
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Plus Monthly Plan
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6.99
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2
|
Not available
|
Charge monthly
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30 days
|
Event recording for the past 30 days
|
|
Plus Annual Plan
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69.99
|
2
|
Not available
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Charge annually
|
365 days
|
Event recording for the past 30 days
|
|
Premium Monthly Plan
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10.99
|
3
|
Not available
|
Charge monthly
|
30 days
|
Event recording for the past 30 days
|
|
Premium Annual Plan
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104.99
|
3
|
Not available
|
Charge annually
|
365 days
|
Event recording for the past 30 days
|
|
Family Monthly Plan
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34.99 (Retail)
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10
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Not available
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Charge annually
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30 days
|
Event recording for the past 30 days
|
|
Family Monthly Plan
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20.99 (Sale)
|
10
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Not available
|
Charge annually
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30 days
|
Event recording for the past 30 days
|
|
Family Annual Plan
|
349.99 (Retail)
|
10
|
Not available
|
Charge annually
|
365 days
|
Event recording for the past 30 days
|
|
Family Annual Plan
|
209.99 (Sale)
|
10
|
Not available
|
Charge annually
|
365 days
|
Event recording for the past 30 days
|
Note:
If your account has never subscribed to a cloud storage plan, you are eligible for a 30-day free trial under Basic Monthly Plan.
If you have any questions regarding automatic subscriptions, please check the payment screen on the Apple Store or Google Play for more details.
Q&A
What happens to the payment if I upgrade from the original cloud storage plan for My Pan/Tilt Cam Plus 2K and 3K to a Premium or Family Plan?
Apple Store: You will pay for the new plan, and the remaining balance of the old plan will be automatically refunded.
Google Play: You will pay for the new plan immediately, and the remaining balance of the old plan will be converted into subscription days for the new plan.
Will I incur any charges during the beta test?
During the beta test, you can experience the cloud storage for free.
I've already purchased an annual subscription plan. Can I refund this now that these new subscription plans are out?
Upgrade from Basic to a Plus, Premium or Family plan
Apple Store: You will pay for the new plan, and the remaining balance of the old plan will be automatically refunded.
Google Play: You will pay for the new plan immediately, and the remaining balance of the old plan will be converted into subscription days for the new plan.
Will my recordings stored in cloud be lost once I changed to a new subscription plan?
No. Your cloud recordings will not be lost as long as the subscription plan you purchased for your camera is still in its valid period. If you have more concerns, please contact our Customer Support Team.
I have several Homes in SwitchBot App. Can I use the cloud storage subscriptions across different Homes?
Yes.
Can I Freely Assign Cloud Storage to Any Camera After Purchasing a Multi-Device Cloud Storage Plan?
If your cameras are from the same series, you can freely assign the cloud storage plan to any camera within that series. However, you cannot assign cloud storage plans across different series of cameras.
Camera Series:
Series A: SwitchBot Indoor Cam, SwitchBot Pan/Tilt Cam, SwitchBot Pan/Tilt Cam 2K, SwitchBot Outdoor Spotlight Cam, SwitchBot Outdoor Spotlight Cam 2K
Series B: SwitchBot Pan/Tilt Cam Plus 2K, SwitchBot Pan/Tilt Cam Plus 3K
Series A: SwitchBot Indoor Cam, SwitchBot Pan/Tilt Cam, SwitchBot Pan/Tilt Cam 2K, SwitchBot Outdoor Spotlight Cam, SwitchBot Outdoor Spotlight Cam 2K
Series B: SwitchBot Pan/Tilt Cam Plus 2K, SwitchBot Pan/Tilt Cam Plus 3K
Example:
If you own both an Outdoor Spotlight Cam (from Series A) and a Pan/Tilt Cam Plus 2K (from Series B), you'll need to purchase separate cloud storage plans for each series. This means that if you purchase two-devices supported plan under Pan/Tilt Cam Plus 2K, it cannot be used for the Outdoor Spotlight Cam.
If you own both an Outdoor Spotlight Cam (from Series A) and a Pan/Tilt Cam Plus 2K (from Series B), you'll need to purchase separate cloud storage plans for each series. This means that if you purchase two-devices supported plan under Pan/Tilt Cam Plus 2K, it cannot be used for the Outdoor Spotlight Cam.
- Related Products: SwitchBot Indoor Cam, SwitchBot Pan/Tilt Cam 2K, SwitchBot Pan/Tilt Cam, SwitchBot Outdoor Spotlight Cam, SwitchBot Outdoor Spotlight Cam 2K
|
Plan
|
Rate (USD)
|
Number of Devices Supported
|
Free-Trial Period
|
Payment
|
Validity Period
|
Plan Description
|
|
Standard Monthly Plan
|
4.99
|
1
|
Not available
|
Charge monthly
|
30 days
|
Event recording for the past 30 days
|
|
Standard Annual Plan
|
49.90
|
1
|
Not available
|
Charge annually
|
365 days
|
Event recording for the past 30 days
|
|
Premium Monthly Plan
|
7.99
|
2
|
Not available
|
Charge monthly
|
30 days
|
Event recording for the past 30 days
|
|
Premium Annual Plan
|
79.90
|
2
|
Not available
|
Charge annually
|
365 days
|
Event recording for the past 30 days
|
|
Family Monthly Plan
|
9.99
|
3
|
Not available
|
Charge monthly
|
30 days
|
Event recording for the past 30 days
|
|
Family Annual Plan
|
99.90
|
3
|
Not available
|
Charge annually
|
365 days
|
Event recording for the past 30 days
|
Please refer to the SwitchBot Camera Cloud Storage Service User Agreement for more information.
I have several Homes in SwitchBot App. Can I use the cloud storage subscriptions across different Homes?
No. The cloud storage subscriptions are not transferable across different homes. This means that you can only use your subscription service within the home where the camera you paid for is located. Alternatively, You might consider moving the camera to the home with existing cloud storage subscriptions.
Can I Freely Assign Cloud Storage to Any Camera After Purchasing a Multi-Device Cloud Storage Plan?
If your cameras are from the same series, you can freely assign the cloud storage plan to any camera within that series. However, you cannot assign cloud storage plans across different series of cameras.
Camera Series:
Series A: SwitchBot Indoor Cam, SwitchBot Pan/Tilt Cam, SwitchBot Pan/Tilt Cam 2K, SwitchBot Outdoor Spotlight Cam, SwitchBot Outdoor Spotlight Cam 2K
Series B: SwitchBot Pan/Tilt Cam Plus 2K, SwitchBot Pan/Tilt Cam Plus 3K
Series A: SwitchBot Indoor Cam, SwitchBot Pan/Tilt Cam, SwitchBot Pan/Tilt Cam 2K, SwitchBot Outdoor Spotlight Cam, SwitchBot Outdoor Spotlight Cam 2K
Series B: SwitchBot Pan/Tilt Cam Plus 2K, SwitchBot Pan/Tilt Cam Plus 3K
Example:
If you own both an Outdoor Spotlight Cam (from Series A) and a Pan/Tilt Cam Plus 2K (from Series B), you'll need to purchase separate cloud storage plans for each series. This means that if you purchase two-devices supported plan under Pan/Tilt Cam Plus 2K, it cannot be used for the Outdoor Spotlight Cam.
If you own both an Outdoor Spotlight Cam (from Series A) and a Pan/Tilt Cam Plus 2K (from Series B), you'll need to purchase separate cloud storage plans for each series. This means that if you purchase two-devices supported plan under Pan/Tilt Cam Plus 2K, it cannot be used for the Outdoor Spotlight Cam.
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