Last Updated: 2024 May 7

  • Related Products: SwitchBot Lock
  • SwitchBot App Version: 8.3 or newer
  • Firmware Version: 6.8 or newer

1. Make sure your SwitchBot App version is up to date.

2. Make sure two SwitchBot Lock devices have been added to your App and your device firmware version is up to date.

Related Posts: How to Set up Dual Lock for SwitchBot Lock?

3. In the Dual Lock settings screen, please disable Sync Manual Unlock.

  • Launch SwitchBot App and log in.
  • Tap Dual Lock.
  • Tap the gear icon in the upper right corner.
  • Tap "Dual lock settings".
  • disable Sync Manual Unlock.

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4. If you have any questions, please contact us via SwitchBot App > Profile > Help & Feedback > Feedback.

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