What should I do if my Relay Switch often goes offline? – SwitchBot Help Center

Related Product: SwitchBot Relay Switch 1PM, SwitchBot Relay Switch 2PM, SwitchBot Relay Switch 1

Make sure your SwitchBot app is updated to the latest version.
Make sure the Relay Switch is powered on.
Make sure your home Wi-Fi is a 2.4 GHz network, or an IPv6 network that can automatically switch to IPv4.
Make sure the Relay Switch is installed close to your router.
Restart your home router.
Turn the external physical switch on and off 20 times in a row to restore the Relay Switch to factory settings, then add it again.
If the issue persists, please submit feedback about the connection issue.

Related articles