What to Do If I Have Already Left the Detection Range of SwitchBot Presence Sensor, but It Still Shows "Space-Occupied" And Cannot Switch to "Space-Unoccupied"?

• Related Product: SwitchBot Presence Sensor

1. Check if you have moved the Presence Sensor or added any new appliances or furniture within its detection range. If you relocate the sensor or rearrange the room, we suggest re-running the "Auto-Adjust Detection Sensitivity" feature to recalibrate it for accurate performance in the new environment.

SwitchBot app → Presence Sensor → Gear icon → Detection Sensitivity → Auto Adjust.

Related Post: When Should I Use the Auto-Adjust Detection Sensitivity Function of SwitchBot Presence Sensor?

2. If there are no changes in the installation position or layout, first adjust the angle of the device and then check if sensitivity improves by readjusting it with the "Auto-Adjust Detection Sensitivity" function.

3. If the issue persists, please please contact us via Feedback in SwitchBot App. When contacting us, please provide with the following information:

• Photos showing the device’s installation location and operating environment are shown below