What to Do If SwitchBot Floor Lamp Won't Connect to Wi-Fi and Can't Be Added to SwitchBot App? – SwitchBot Help Center

Related Product: SwitchBot Floor Lamp
SwitchBot App Version：9.16 or newer

1. Please use the latest version of the SwitchBot app from the app store. You may not be able to pair with the beta version.

2. Place the Floor Lamp closer to the Wi-Fi router (within 5 meters).

3. If your home Wi-Fi router supports both 5GHz and 2.4GHz frequencies, please connect to the 2.4GHz network.

4. When adding the device, make sure that you correctly enter the Wi-Fi SSID and password, including uppercase and lowercase letters.

5. Restart your home router and then try again.

6. If pairing fails, reset the device by pressing the power button and music mode button on the floor lamp for 8 seconds until it cycles through red, green, and blue. After resetting, attempt to reconnect your device to your home router.

7. As a troubleshooting step, check if the Floor Lamp can connect to your smartphone's hotspot.

8. If the issue persists, please please contact us via Feedback in SwitchBot App. When contacting us, please provide with the following information:

Brand and model of your home router
A photo showing the specification information located on the side, back, or bottom of the router itself
Screen recording of the failure to add the device to the SwitchBot app

Related articles