What to Do if Alexa Cannot Control SwitchBot Mini Robot Vacuum K10+/K10+ Pro/K11+/K11+ Pro?

Last Updated: 2023 July 28

• Related Products: SwitchBot Mini Robot Vacuum K10+/K10+ Pro/K11+/K11+ Pro
• SwitchBot App Version: 7.3.2 or newer 

1. Make sure your SwitchBot App is the latest version.

2. Make sure K10+/K10+ Pro/K11+/K11+ Pro is added to the SwitchBot App.

3. Make sure K10+/K10+ Pro/K11+/K11+ Pro is connected to the 2.4 GHz wifi network. 

4. Make sure you're using the correct voice commands.

*Related post: Use voice command to control SwitchBot Robot Vacuum K10+/K10+ Pro/K11+/K11+ Pro over Alexa Custom Skill

5. Please unlink with Amazon Alexa App and link again.

*Related post: How to Link SwitchBot Robot Vacuum K10+/K10+ Pro/K11+/K11+ Pro with Amazon Alexa?

6. If it still does not improve, please log in to the SwitchBot App with the voice history of Amazon Alexa → Profile → Help & Feedback → Feedback and contact us.

*Related post: How to Check Alexa Voice History?