Updated： Mar 16th, 2023
- Applicable Products: SwitchBot Indoor Cam, Pan/Tilt Cam(2K/3MP), Pan/Tilt Cam, and Outdoor Spotlight Cam.
For EU customers, please refer to Updates to our Cloud Storage plans! (For EU customers).
For UK customers, please refer to Updates to our Cloud Storage plans! (For UK customers).
We released new cloud storage subscription plans in our app for our camera products on Mar 15, 2023.
Current Subscription Plans
The subscription plans below are applicable to Indoor Cam, Pan/Tilt Cam and Pan/Tilt Cam 2K.
|
Plan
|
Rate (USD)
|
Number of Devices Supported
|
Free-Trial Period
|
Payment
|
Validity Period
|
Plan Description
|
|
Basic Plan (Monthly)
|
7.9
|
1
|
Not available
|
Charge monthly
|
30 days
|
Event recording for the past 30 days
|
|
Basic Plan (Annually)
|
79
|
1
|
30 days
|
Charge annually
|
365 days
|
Event recording for the past 30 days
|
New Subscription Plans
The new subscription plans listed below are applicable to Indoor Cam, Pan/Tilt Cam, Pan/Tilt Cam 2K and Outdoor Spotlight Cam.
|
Plan
|
Rate (USD)
|
Number of Devices Supported
|
Free-Trial Period
|
Payment
|
Validity Period
|
Plan Description
|
|
Standard Monthly Plan
|
4.99
|
1
|
Not available
|
Charge monthly
|
30 days
|
Event recording for the past 30 days
|
|
Standard Annual Plan
|
49.90
|
1
|
Not available
|
Charge annually
|
365 days
|
Event recording for the past 30 days
|
|
Premium Monthly Plan
|
7.99
|
2
|
Not available
|
Charge monthly
|
30 days
|
Event recording for the past 30 days
|
|
Premium Annual Plan
|
79.90
|
2
|
Not available
|
Charge annually
|
365 days
|
Event recording for the past 30 days
|
|
Family Monthly Plan
|
9.99
|
3
|
Not available
|
Charge monthly
|
30 days
|
Event recording for the past 30 days
|
|
Family Annual Plan
|
99.90
|
3
|
Not available
|
Charge annually
|
365 days
|
Event recording for the past 30 days
|
Please refer to the SwitchBot Camera Cloud Storage Service User Agreement for more information.
Will I be charged differently for my auto-renewal subscription as the price of your subscription plans change?
No. Unless you actively unsubscribe and re-subscribe to a new subscription plan under cloud storage services, your account will always be charged at the same price as it has been previously.
I've already purchased an annual subscription plan. Can I refund this now that these new subscription plans are out?
Unfortunately not. All annual subscription plans are signed up for a minimum period of 365 days, once this plan is in effect, it cannot be refunded in full or in part. We recommend that you subscribe to a new subscription plan at the end of your service cycle. For more information regarding your annual subscription plan, please contact our Customer Support Team.
Will my recordings stored in cloud be lost once I changed to a new subscription plan?
No. Your cloud recordings will not be lost as long as the subscription plan you purchased for your camera is still in its valid period. If you have more concerns, please contact our Customer Support Team.
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