Wat Kan Ik Doen Als Mijn App Geen Verbinding Maakt Met de SwitchBot Meter/Meter Plus?

SwitchBot Customer Support

Bijgewerkt 9 oktober 2022 08:42

Bijgewerkt 09/10/2022

Gerelateerde producten: SwitchBot Meter, SwitchBot Meter Plus
SwitchBot-app-versie: 6.16 of hoger
Firmwareversie: 2.7 of hoger voor Meter, 0.6 of hoger voor Meter Plus

1. Zorg ervoor dat uw SwitchBot-app-versie up-to-date is.

2. Zorg ervoor dat uw SwitchBot Meter/Meter Plus is toegevoegd aan uw SwitchBot-account en dat uw firmwareversie up-to-date is.

3.Als uw apparaat niet de meest recente firmwareversie gebruikt, neem dan contact op met ons voor een upgrade door via onze app naar Profiel -> Feedback te navigeren.

4. Zorg ervoor dat de batterij van uw Meter/Meter Plus ten minste 50% is opgeladen.

5. Als Cloud Services is ingeschakeld voor de Meter/Meter Plus, zorg er dan voor dat deze verbonden is met een SwitchBot Hub Mini of SwitchBot Ceiling Light en dat alle apparaten de meest recente firmware gebruiken. Zo niet, neem contact op met ons voor een firmware-upgrade via Profiel -> Feedback.

6. Plaats uw Meter/Meter Plus dichter in de buurt van uw SwitchBot Hub Mini of SwitchBot Ceiling Light.

7. Reset Cloud Services voor uw apparaat door Cloud Services uit en weer in te schakelen.

8. Als u uw apparaat alleen gebruikt wanneer binnen het Bluetooth-bereik, start u de Bluetooth-functie van uw smartphone opnieuw op en probeert u opnieuw verbinding te maken met uw Meter/Meter Plus wanneer u zich binnen Bluetooth-bereik bevindt.

9.Verwijder en installeer de batterijen van uw Meter/Meter Plus.

10. U kunt ook proberen uw apparaat te resetten door de hoofdknop op het apparaat gedurende 15 seconden ingedrukt te houden. (Houd er rekening mee dat alle opgeslagen gegevens verloren zullen gaan).

Als het probleem aanhoudt, dient dan via onze app feedback in met betrekking tot uw verbindingsprobleem.

Dit kan door onze app te openen > op Profiel te drukken > Feedback te selecteren > het product te kiezen waarvoor u ondersteuning nodig hebt > een gedetailleerde omschrijving geven van het probleem (met bijlages indien nodig).

Als de Meter (Plus) wordt gebruikt met de SwitchBot Hub Mini of SwitchBot Ceiling Light, probeer dan het volgende te verstrekken:

De afstand tussen uw Meter/Meter Plus en uw Hub Mini of Ceiling Light
Foto’s die de afstand laten zien tussen uw Meter/Meter Plus en uw Hub Mini of Ceiling Light als de Meter/Meter Plus alleen wordt gebruikt binnen Bluetooth-bereik;
Een screenshot die de verbindingsproblemen laat zien.

Feedback te navigeren."}}},"align":"left","text_indent":0}},"doxcnEYOkKsKqiSo5luW7rtzxef":{"id":"doxcnEYOkKsKqiSo5luW7rtzxef","snapshot":{"type":"text","parent_id":"EuKVdcQFDoMgTkxlDhRccILinOe","comments":null,"locked":false,"hidden":false,"author":"7095572324400906241","children":[],"text":{"apool":{"nextNum":2,"numToAttrib":{"0":["textHighlight","rgb(31,35,41)"],"1":["author","7095572324400906241"]}},"initialAttributedTexts":{"attribs":{"0":"*0*1+28"},"text":{"0":"Zorg ervoor dat de batterij van uw Meter/Meter Plus ten minste 50% is opgeladen."}}},"align":""}},"doxcndnP5HjL3qUeL6yDC7ML6Uh":{"id":"doxcndnP5HjL3qUeL6yDC7ML6Uh","snapshot":{"type":"text","parent_id":"EuKVdcQFDoMgTkxlDhRccILinOe","comments":null,"locked":false,"hidden":false,"author":"7095572324400906241","children":[],"text":{"apool":{"nextNum":3,"numToAttrib":{"0":["textHighlight","rgb(31,35,41)"],"1":["author","7095572324400906241"],"2":["bold","true"]}},"initialAttributedTexts":{"attribs":{"0":"*0*1+7o*0*1*2+7*0*1+4*0*1*2+8*0*1+1"},"text":{"0":"Als Cloud Services is ingeschakeld voor de Meter/Meter Plus, zorg er dan voor dat deze verbonden is met een SwitchBot Hub Mini of SwitchBot Ceiling Light en dat alle apparaten de meest recente firmware gebruiken. 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