Mise à jour 22 décembre 2022
  • Produit concerné : SwitchBot Hub Mini
  • Version de l'application SwitchBot : 6.20.1 ou ultérieure
  • Version du firmware de l'appareil : 3.7-2.4 ou ultérieure
  1. Assurez-vous que notre application est à jour.
  2. Assurez-vous que votre Hub Mini a été ajouté à votre compte SwitchBot, et que la version de son firmware est à jour.
Remarque : Suivez ces étapes pour vérifier la version du micrologiciel : Appli SwitchBot > Appuyez sur Nom de l'appareil > puis appuyez sur Paramètres (en haut à droite de l'écran) > et Version du firmware.
  1. Assurez-vous que le SwitchBot Hub Mini est connecté à un réseau Wi-Fi 2.4GHz (802.11b/g/n, IPv4) stable.
Remarque : le Hub Mini ne peut pas prendre en charge le réseau 5GHz ou tout autre réseau mixte. Le réseau IPv6 et les routeurs Wi-Fi 6 ne sont pas non plus pris en charge.
  1. Il se peut qu'un simple redémarrage de votre routeur suffise à résoudre votre problème.
  2. Veuillez noter que les matériaux de construction et les objets métalliques situés entre votre routeur Wi-Fi et le Hub Mini ou entre votre Hub Mini et votre téléphone portable peuvent perturber la connectivité. Si possible, nous recommandons de placer le Hub Mini dans un chemin orienté vers le routeur Wi-Fi.
  3. Si cela ne fonctionne pas, suivez les étapes ci-dessous pour effectuer un test en connectant votre Hub Mini à un hotspot personnel à partir d'un autre téléphone portable. Suivez les étapes ci-dessous.
  • Activez un hotspot personnel à partir d'un autre téléphone portable.
  • Si possible, éteignez votre routeur Wi-Fi pour éliminer les perturbations du signal pendant le test.
  • Pour l'iPhone 12 ou les modèles de smartphones Apple plus récents, veuillez activer Maximiser la compatibilité pour vous assurer que votre hotspot personnel est un réseau 2,4GHz.
  1. Une fois que votre Personal Hotspot est activé, suivez les étapes ci-dessous via notre application pour continuer :
  2. Trouvez votre SwitchBot Hub Mini sur la page d'accueil de notre application.
  3. Tapez sur l'icône Paramètres ⚙️ située dans le coin supérieur droit.
  4. Entrez dans les Paramètres Wi-Fi.
  5. Appuyez sur Modifier et saisissez un nouveau nom et un nouveau mot de passe pour votre Personal Hotspot sur votre téléphone portable.
  6. Si votre Hub Mini se connecte à votre Personal Hotspot sans aucun problème, il se peut que le problème vienne des paramètres de votre routeur Wi-Fi.
 
 
Si vous rencontrez toujours des problèmes lors de l'installation du SwitchBot Hub Mini, vous pouvez nous contacter via Profil > Commentaire > et sélectionner le produit pour lequel vous avez besoin d'aide. Ensuite, décrivez simplement votre problème et essayez d'inclure les informations suivantes :
  1. Marque et modèle du routeur
  2. Modèle de l'appareil mobile
  3. Système d'exploitation du smartphone
  4. Version de l'application SwitchBot
  5. Toute autre capture d'écran montrant les messages d'erreur

Appuyez sur Nom de l'appareil puis appuyez sur Paramètres (en haut à droite de l'écran) et Version du firmware."}}},"align":"left","text_indent":0}},"doxcnHmhcdtCN8Cl1SBK26cNOcJ":{"id":"doxcnHmhcdtCN8Cl1SBK26cNOcJ","snapshot":{"type":"ordered","parent_id":"Kp6sd4V1fon7c6xly3QcheKmnnd","comments":null,"locked":false,"hidden":false,"author":"7095572324400906241","children":[],"text":{"apool":{"nextNum":2,"numToAttrib":{"0":["textHighlight","rgb(31,35,41)"],"1":["author","7095572324400906241"]}},"initialAttributedTexts":{"attribs":{"0":"*1*0+2x"},"text":{"0":"Assurez-vous que le SwitchBot Hub Mini est connecté à un réseau Wi-Fi 2.4GHz (802.11b/g/n, IPv4) stable. "}}},"align":"left","seq":"auto","text_indent":0}},"doxcn0Bv997GWUSPYi5qVpKv2Rc":{"id":"doxcn0Bv997GWUSPYi5qVpKv2Rc","snapshot":{"type":"text","parent_id":"Kp6sd4V1fon7c6xly3QcheKmnnd","comments":null,"locked":false,"hidden":false,"author":"7095572324400906241","children":[],"text":{"apool":{"nextNum":3,"numToAttrib":{"0":["author","7095572324400906241"],"1":["textHighlight","rgb(31,35,41)"],"2":["bold","true"]}},"initialAttributedTexts":{"attribs":{"0":"*0*1+n*0*2*1+2*0*1+6*0*2*1+3*0*1+2t*0*2*1+2*0*1+6*0*2*1+3*0*1+p"},"text":{"0":"Remarque : le Hub Mini ne peut pas prendre en charge le réseau 5GHz ou tout autre réseau mixte. 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