¿Por qué SwitchBot Bot parece más débil ahora? Ya no puede pulsar mi interruptor/botón. – SwitchBot Centro de Ayuda

Actualizado: 2022.12.21

Productos aplicables: SwitchBot Bot
Versión de la aplicación SwitchBot: 6.20.1 o posterior
Versión del firmware del dispositivo: V6.4 o más reciente

1.Asegúrese de que nuestra app está actualizada.

2.Asegúrese de que su dispositivo se ha añadido a su cuenta de SwitchBot y que la versión del firmware del dispositivo está actualizada.

Se puede ver la información de la versión del firmware navegando a nuestra página de inicio > pulsar Dispositivo > pulsar Configuración en la esquina superior derecha > seleccionar Firmware y Batería.

3.Asegúrese de que su SwitchBot Bot es compatible con su interruptor, y evite los interruptores táctil-deslizantes o los interruptores que requieran una pulsación con más fuerza.

4.Active el Bluetooth de su smartphone y acérquese lo máximo posible a su SwitchBot Bot.

Si está usando un Android 12 o anterior, asegúrese de que los Servicios de Localización han sido permitidos para nuestra app.

5.Asegúrese de que la batería restante de su dispositivo es superior al 50%. SwitchBot Bot puede menor fuerza en caso de que la energía sea insuficiente.

6.Si lo anterior sigue sin funcionar, sigue los siguientes pasos para reiniciar SwitchBot Bot:

7.Abra la tapa frontal de su dispositivo.

8.Pulse brevemente el botón de la esquina una vez. (No lo mantenga pulsado)

9.Debería ver un indicador parpadear una vez para confirmar que se ha completado el reinicio.

10.Si accidentalmente ha pulsado prolongadamente el botón de reinicio y el indicador parpadea una vez, retire la batería e instálela de nuevo.

11.Volverá a ver un indicador parpadear una vez. Después de esto, presione brevemente el botón de reinicio una vez para reiniciar el SwitchBot Bot correctamente.

Véase también: Reinicio de SwitchBot Bot.

12.Después de reiniciar, apague y vuelva a encender el Bluetooth de su smartphone y acérquese lo máximo posible a su SwitchBot Bot. Compruebe de nuevo si ahora se soluciona el problema.

13.A continuación, vaya a Switchbot App -> Perfil -> Reparar Firmware y compruebe si aparece el elemento Reparar Firmware del Bot. Si aparece el elemento Reparar Firmware, intente reparar el Bot.

14.Si esto no funciona, por favor abra SwitchBot App -> Perfil -> Comentarios.

Le agradeceríamos que nos facilitara las siguientes informaciones cuando se ponga en contacto con nosotros.

Foto de su interruptor
Foto de cómo instala el SwitchBot Bot

pulsar Dispositivo pulsar Configuración en la esquina superior derecha seleccionar Firmware y Batería."}}},"align":""}},"doxcn0oeA8lZ83zEcR3GAIkjcdb":{"id":"doxcn0oeA8lZ83zEcR3GAIkjcdb","snapshot":{"type":"text","parent_id":"NJA1d8SAJobBffxYRrnc5hPlnvE","comments":null,"locked":false,"hidden":false,"author":"7095572324400906241","children":[],"text":{"apool":{"nextNum":2,"numToAttrib":{"0":["textHighlight","rgb(31,35,41)"],"1":["author","7095572324400906241"]}},"initialAttributedTexts":{"attribs":{"0":"*0*1+4y"},"text":{"0":"3.Asegúrese de que su SwitchBot Bot es compatible con su interruptor, y evite los interruptores táctil-deslizantes o los interruptores que requieran una pulsación con más fuerza."}}},"align":"left","text_indent":0}},"doxcnJIdaHTR4e619tTNrhw5fih":{"id":"doxcnJIdaHTR4e619tTNrhw5fih","snapshot":{"type":"text","parent_id":"NJA1d8SAJobBffxYRrnc5hPlnvE","comments":null,"locked":false,"hidden":false,"author":"7095572324400906241","children":[],"text":{"apool":{"nextNum":2,"numToAttrib":{"0":["textHighlight","rgb(31,35,41)"],"1":["author","7095572324400906241"]}},"initialAttributedTexts":{"attribs":{"0":"*0*1+2g"},"text":{"0":"4.Active el Bluetooth de su smartphone y acérquese lo máximo posible a su SwitchBot Bot."}}},"align":"left","text_indent":0}},"doxcnz3LowjSLoRCQAqmFhkLE5d":{"id":"doxcnz3LowjSLoRCQAqmFhkLE5d","snapshot":{"type":"text","parent_id":"NJA1d8SAJobBffxYRrnc5hPlnvE","comments":null,"locked":false,"hidden":false,"author":"7095572324400906241","children":[],"text":{"apool":{"nextNum":3,"numToAttrib":{"0":["italic","true"],"1":["textHighlight","rgb(31,35,41)"],"2":["author","7095572324400906241"]}},"initialAttributedTexts":{"attribs":{"0":"*0*1*2+3h"},"text":{"0":"Si está usando un Android 12 o anterior, asegúrese de que los Servicios de Localización han sido permitidos para nuestra app."}}},"align":"left","text_indent":0}},"doxcn28P2K6k975CxpBCGXJzffg":{"id":"doxcn28P2K6k975CxpBCGXJzffg","snapshot":{"type":"text","parent_id":"NJA1d8SAJobBffxYRrnc5hPlnvE","comments":null,"locked":false,"hidden":false,"author":"7095572324400906241","children":[],"text":{"apool":{"nextNum":2,"numToAttrib":{"0":["textHighlight","rgb(31,35,41)"],"1":["author","7095572324400906241"]}},"initialAttributedTexts":{"attribs":{"0":"*0*1+49"},"text":{"0":"5.Asegúrese de que la batería restante de su dispositivo es superior al 50%. 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