so incredibly frustrating!
a
I purchased a SwitchBot. It's great — if you're 5 feet from the switch. So I turned to the obvious question — how do you extend the range. Seemed like the sort of thing a Hub would fix. But you don't sell Hubs Plus anymore, and so I bought the Hub mini. After struggling with the absurd 2.4Ghz restriction, I got it connected, only to find it can't connect to the SwitchBot.
So: Is there any way to extend the range of a SwitchBot, and if so, where do you describe this in any of the support material you make available.
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Dear customer,
We understand that the SwitchBot Bot in your home didn’t run correctly and it is annoying to you. Would it be convenient for you to submit a feedback from the app’s Profile page so that we can investigate into your device and see if we can do anything about it? Thank you very much for bringing up the problems and we will do our best to fix them.
Sincerely,
SwitchBot Team
Happy to post on a different page, but can you answer the specific question: (1) would a hub make it so I could switch the bot from anywhere? (2) If so, which: Hub Plus or Hub mini?
Hi Lawrence,
A SwitchBot Hub (Plus/Mini) could make the Bot be controllable remotely. If it doesn't work for you, it must be some settings be set incorrectly. About that, you could submit a feedback request about this issue, and the support team will assist you furthermore. Also, both Hub Plus and the Hub Mini will do. There is a Cloud Service option on the settings of the Bot. Only when you have a Hub (Plus/Mini) connected to your account can the Cloud Service option be available.
If you have any other questions, feel free to contact us.
Sincerely,
SwitchBot Team
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