Updated 2022.10.09

  • Applicable products: SwitchBot Meter, SwitchBot Meter Plus
  • SwitchBot app version: 6.16 or newer
  • Device firmware version: V2.7 or newer for Meter, V0.6 or newer for Meter Plus

 

1. Make sure your SwitchBot App version is up to date.

2. Make sure that the SwitchBot Meter (Plus) has been added to the SwitchBot app and that the firmware version is up to date.
If the device's firmware version is not the latest, please contact us for an upgrade via SwitchBot App -> Profile -> Feedback.

 

3. Make sure that the battery of the Meter (Plus) remains 50% or more.

4. If the Meter (Plus) has turned on the Cloud Service, make sure that the Meter (Plus) is connected to a SwitchBot Hub Mini or SwitchBot Ceiling Light whose firmware version is up to date. If not, please contact us for an upgrade via SwitchBot App -> Profile -> Feedback.

5. Place the Meter (Plus) near the SwitchBot Hub Mini or SwitchBot Ceiling Light.

6. Turn off the Cloud Service button and turn it on again.

 

7. If you are only using the device within Bluetooth range, please reboot the Bluetooth function in your mobile phone. After that, please try to connect the Meter (Plus) again within Bluetooth range.

8. Remove and insert the batteries for the Meter (Plus).

9. You can also try to reset the Meter (Plus) by holding the button on the unit for 15 seconds. (Please note that this will erase the data stored in the unit).

 

10. If the problem persists, please submit a feedback ticket about the connection issue.

Go to SwitchBot app > Tap Profile > Tap Feedback > Select the product (which you need support for) > describe the issue in detail (with media if needed) as follows:

If the Meter (Plus) is used with the SwitchBot Hub Mini or SwitchBot Ceiling Light;

  • Distance between the Meter (Plus) and the Hub Mini or the Ceiling Light
  • Photographs showing the distance between the Meter (Plus) and the Hub Mini or the Ceiling Light

If the Meter (Plus) is only used within Bluetooth range;

  • A screenshot recording that shows the connection issue

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