Updated: Feb 16th, 2023

  • Applicable Products: SwitchBot Bot
  • SwitchBot App Version: V6.24 or newer
  • Firmware Version: V6.4 or newer

1. Make sure our app is up to date.
2. Make sure your device has been added to your SwitchBot account and its device firmware version is up to date.
- Firmware version information can be viewed by navigating to our homepage > tap Device > then press Settings in the upper right-hand corner > and then select Firmware and Battery.
3. Make sure your SwitchBot Bot is compatible with your switch, and avoid touch-slide switches or switches that require more forceful pressing.
4. Turn your smartphone Bluetooth settings on, and get as close to SwitchBot Bot as possible.
If you are using an Android 12 or earlier, make sure Location Services have been allowed for our app.
5. Make sure the remaining battery of your device is above 50%, SwitchBot Bot may not have enough strength should power be insufficient.
6. If the above still doesn't work, follow the following steps to reset SwitchBot Bot:
7. Open the back cover lid on your device.
8. Short-press the reset button in the corner once (do not long-press).
9. You should see an indicator flash once to confirm a reset is complete.
10. If you accidentally long-pressed the reset button and the indicator flicks once. Remove the battery and install it again.
11. You will again see an indicator light blink once. After this, short-press the reset button once briefly to reset SwitchBot Bot correctly.
- See also: SwitchBot Bot Reset.
12. After resetting, turn your smartphone's Bluetooth settings off and on again, and get as close to SwitchBot Bot as possible. Check again to see if that solves the problem.
13. Remove the battery from the Bot and insert the battery while pressing the reset button inside the bot, then go to Switchbot App -> Profile -> Firmware Repair and see if the Repair Bot Firmware item appears. If the Repair Firmware item appears, try repairing the Bot.
14. If this does not work, please open SwitchBot App -> Profile -> Feedback.
We would appreciate it if you could provide us with the following information when you contact us.
- Photo of your switch
- photo of how you install the SwitchBot Bot



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