• Applicable products: SwitchBot Keypad, SwitchBot Keypad Touch
  • SwitchBot App version: 6.10 or newer
  • Device firmware version: V1.4 or later

1. Make sure the SwitchBot App is up to date.

2. Make sure the SwitchBot Keypad / Keypad Touch is added to the SwitchBot App and the firmware is up to date.
※Please follow the guide to check the firmware version of the SwitchBot Keypad / Keypad Touch.
SwitchBot App home page - click the corresponding device name - click the "gear icon" in the upper right corner to enter the secondary control panel - click "firmware and battery" to view.
If the firmware of the Keypad / Keypad Touch is not V1.4, please contact us via "Profile Page" - "Feedback" in the SwitchBot App to receive the firmware upgrade.

3. Make sure the Keypad Touch is not disabled and has paired to a SwitchBot Lock.

4. Remove the batteries of the Keypad / Keypad Touch and insert the batteries again.
※How to reinstall the battery? Please refer to the guide article How to replace the battery of the SwitchBot Keypad?

5. If it still doesn't work, please contact us via "Profile Page" - "Feedback" in the SwitchBot App, and provide the following information:

  • The current firmware version of the Keypad / Keypad Touch



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