What Should I Do When I Used the Paired NFC Card to Unlock the SwitchBot Lock but It Showed Red Light and Failed?

• Applicable products: SwitchBot Keypad, SwitchBot Keypad Touch
• SwitchBot App version: 6.10 or newer
• Device firmware version: V1.4 or later

1. Make sure the SwitchBot App is up to date.

2. Make sure the SwitchBot Keypad / Keypad Touch is added to the SwitchBot App and the firmware is up to date.
※Please follow the guide to check the firmware version of the SwitchBot Keypad / Keypad Touch.
SwitchBot App home page - click the corresponding device name - click the "gear icon" in the upper right corner to enter the secondary control panel - click "firmware and battery" to view.

3. Make sure the Keypad Touch is not disabled and has paired to a SwitchBot Lock.

4. Make sure the NFC card is the one officially sold by SwitchBot. (NFC cards from other brands will not be paired.)

5. Delete the problematic NFC Card in the SwitchBot App.

6. Go to the corresponding Keypad / Keypad Touch - tap "NFC Card" option - tap the "+" button to pair the NFC card again.

7. If it still doesn't work, please contact us via "Profile Page" - "Feedback" in the SwitchBot App, and provide the following information:

Take a video showing the whole process of pairing the NFC card, and please try to include the following elements as much as possible.

• The Keypad / Keypad Touch device
• What the SwitchBot App displays during the adding process
• Details of the adding process