Last Updated: September 30, 2022

  • Applicable products: SwitchBot Keypad, SwitchBot Keypad Touch
  • SwitchBot app version: 6.14 or newer
  • Device firmware version: V1.6 or later

1. Make sure the SwitchBot app is up to date.

2. Make sure the SwitchBot Keypad / Keypad Touch is added to the SwitchBot App and the firmware is up to date.

※Please follow the guide to check the firmware version of the SwitchBot Keypad / Keypad Touch.SwitchBot App home page - click the corresponding device name - click the "gear icon" in the upper right corner to enter the secondary control panel - click "firmware and battery" to view.

3. Make sure the Keypad Touch is not disabled and has paired to a SwitchBot Lock.

4. Make sure the NFC card is the officially sold by SwitchBot. (NFC cards from other brands will not be paired.)

5. Tap the corresponding Keypad / Keypad Touch in the SwitchBot App - tap the "NFC card" option - tap the "+" button to start the pairing process. When the indicator light on the Keypad / Keypad Touch stays on, it is ready to scan the NFC card.

6. Make sure that the NFC card is tightly attached to the front identification area of the Keypad / Keypad Touch for at least 3 seconds, ensuring that the Keypad / Keypad Touch can read the NFC card information completely. Wait for the App to display that the pairing is successful and then move the NFC card away. If the App says the NFC card is failed to add, please try adding again.

7. Make sure you hear a "beep" sound from the Keypad / Keypad Touch. If not, try step 5 again.

If it doesn't work, Please submit a feedback.

Send feedback

To receive a technical help from SwitchBot support team, follow these steps: 

On your same device, Go to SwitchBot app > Tap Profile > Tap Feedback > Select the product (which you need support for) > describe the issue in detail (with media if needed) as follows:

  • The Keypad / Keypad Touch device
  • What the SwitchBot App displays during the adding process
  • Details of the adding process



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