In order to fully benefit from SwitchBot products and services, it is necessary to have a valid SwitchBot app account and to be logged in whenever you use a SwitchBot device from anywhere in the world. Let's have a look at just a few points when logging in or creating your SwitchBot app account.
1. Can I login/signup with a SwitchBot website account directly?
2. Can I login/signup with third-party apps?
Yes. you may be set up to log in to SwitchBot app using 3rd-account as authentication credentials from another application, like Apple, Google, or Amazon.
1. In this case, the icon of the 3rd platform will appear as little badge beside your SwitchBot app avatar.
2. You don’t have a stand-alone SwitchBot username or password.
3. I forgot my password. How do I reset it?
4. What do I do if I am prompted with an "email error" when log-in or register?
Please note: When you log in/sign up in SwitchBot App, if the email does not match the requirements, you may be prompted with a notice: "email format error".
SwitchBot App Account, Email/usernames must be in letters (case-sensitive), numbers, dots, underscores, or minus signs. The initials must be letters or numbers.
For example, the following emails meet the requirements for SwitchBot App.
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user_name@switchbot.com
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user-123@switchbot.com
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123-user@switchbot.com
While the following emails are NOT eligible for the SwitchBot App account, because they have initials other than letters or numbers, or use special characters that are not supported.
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_user123@switchbot.com
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-123user@switchbot.com
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user*123@switchbot.com
If the email failed to meet the requirements, It's suggested to choose another email address that meets the format requirements for registration.
5. I can't receive the verification code sent to my email.
Follow the article below to troubleshoot:
Failed to get verification code from SwitchBot?
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