Last Updated: 2023 September 15
- SwitchBot App Version: 7.5 or newer
1. For newly created accounts in the SwitchBot app, please log in directly with your email address/username and password.
2. If you have an external (Apple, Amazon, Google) account, please sign in directly with "Log in with external account". You have the right to add, access, and control the SwitchBot products and devices associated with you.
* If you cannot log in with an external account, please contact our customer service team at email@example.com with your account.
3. If you have changed your password or forgotten your passcode, please refer to the related post.
4. When entering email login information in the SwitchBot App, if you enter an email address that does not meet the conditions, you may receive an "Email Format Error" message. To enter a valid email address when signing up, see the tips below.