When logging in or creating your SwitchBot App account, please refer to the following considerations:

1. Do NOT use the SwitchBot store account to log in/signup the SwitchBot App directly.

The account registered on the SwitchBot store (Switch-bot.com) is the account you use to access the SwitchBot official store, purchase SwitchBot devices, check orders, access deliver information, etc., the data can not be transferred to the SwitchBot App account. That is, You can not log in SwitchBot App directly.
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Please make sure you have registered your SwitchBot App account before logging in (or registered from an external platform like Alexa, or Google Home). Once logged in, you will have access to add, access, and control your SwitchBot devices.

2. What if I Forget the Password of the SwitchBot App?

1. Tap "Forgot Password" on SwitchBot App account login page.
2. Enter your email/username.
3. Tap "Send verification code".
4. Follow instructions to reset your password.
 
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3. What do I do if I am prompted with an "email error" while logging in or registering?

Please note: When you login/sign up in SwitchBot App, if the email does not match the requirements, you may be prompted with a notice: "email format error". 

SwitchBot App Account, Email/usernames must be in letters (case-sensitive), numbers, dots, underscores, or minus signs. The initials must be letters or numbers.

For example, the following emails meet the requirements for SwitchBot App.

  • user_name@switchbot.com

  • user-123@switchbot.com

  • 123-user@switchbot.com

While the following emails are NOT eligible for the SwitchBot App account, because they have initials other than letters or numbers, or use special characters that are not supported.

  • _user123@switchbot.com

  • -123user@switchbot.com

  • user*123@switchbot.com

If the email failed to meet the requirements, It's suggested to choose another email address that meets the format requirements for registration.

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