What should we do if the button of the Keypad is not responding?

SwitchBot Customer Support

Updated June 09, 2022 02:46

1- Open the SwitchBot App and see if the Keypad Disable option is still on. If it is, we need to turn it off.

2- If we cannot find the Keypad on the SwitchBot App, it might be deleted when the Keypad is under the status of being disabled. In this case, please try to re-add the Keypad.

3- If the above solutions are not working, please try to replace the battery and re-add the Keypad.

What should we do if the button of the Keypad is not responding?

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What should we do if the button of the Keypad is not responding?

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