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What to Do If SwitchBot Lock Auto-lock Function Does Not Work?

SwitchBot Customer Support
  • Updated

Last Updated: 2024 Jun 04

  • Related Products: SwitchBot Lock
  • SwitchBot App Version: 8.4 or newer
  • Firmware Version: 6.8 or newer

1. Make sure your SwitchBot App version is up to date.

2. Make sure SwitchBot Lock has been added to your App and your device firmware version is up to date. Please contact us via SwitchBot App > Profile > Help & Feedback >Feedback for lastest firmware version.

3. Make sure the auto-lock function of Lock is enabled.

Related Post: Auto-Lock Function for SwitchBot Lock

4. Make sure you have installed the Lock's magnet correctly.

Related Post: What Does the Magnet of SwitchBot Lock Do?

5. Delete your Lock from SwitchBot App then readd it again.

  • Press the Lock icon for 2 seconds on SwitchBot App then tap delete to remove it.
  • Remove the 2 batteries from the Lock at the same time to do a reset.
  • Calibrate the Lock.

6. If the problem still exists, feel free to submit a feedback to us. When contacting us, we would appreciate it if you can provide us with the information below. We will forward your feedback to our development team for furthur assistance.
  • Take a video to show the auto-lock problem.
  • Take a close-up photo of installation position, including the Lock, the magnet and door frame.
  • Brand, model, and online purchase link (If possible) of your door lock.
  • A screenshot showing your auto-lock settings

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Comments

6 comments

Date Votes
  • Jasy

    Tried recalibrate a few times, still doesn't work. Firmware v5.6, app version v6.9.

    Btw I created a Scene in the app to trigger notifications on door lock/unlock and it works fine, so the lock seems to be calibrated as expected.

    2
  • Google_118441699470027504174

    Same here, Firmware v5.6 app IOs v6.1 and auto-lock does not work

    2
  • Calvin Yip

    Same here, Firmware v5.6, app version v6.9 (Android).  Newly purchased the product but auto lock is not working.  Sent feedback to support team without response since 15th Jul.

    1
  • Jasy

    I got it working now by removing/re-adding the lock in the app. Recalibration didn't fix it but somehow a reset did. In my case the magnet is 7cm away but it's fine. Posted on Reddit https://www.reddit.com/r/TrySwitchBot/comments/vzz56t/switchbot_lock_auto_lock_feature_seems_not_working/

    1
  • Calvin Yip

    Thank you Jasy!  I'll try your way.  FYI, I've tried to use a strong magnet instead of original one, it's still not working.  So I guess it's not hardware issue.

    0
  • carl.scheit

    Can confirm that Jasy's fix works. 

    0

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