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What If mobile device cannot detect SwitchBot Lock via Bluetooth

SwitchBot Customer Support
  • Updated
  1. If the cellphone cannot detect the SwitchBot Lock during the pairing mode, please try to:
  2. Reboot your mobile device/cell phone.
  3. Make sure both Bluetooth and Location Service have been authorized for SwitchBot App on your cell phone.
  4. Re-insert both batteries and put the Lock into pairing mode.
    Refer to: What Should I Do If the SwitchBot Lock Was Paired Too Late and the Blue Light Blinked Out?
  5. Try to proceed with the pairing within the Bluetooth range of the SwitchBot Lock.

If the methods above do not solve the issue, please kindly submit a feedback request on the profile page of the app. The support team will help you look further into the issue.

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