Get help connecting to Wi-Fi on your SwitchBot Hub (Plus/Mini).

 

Check the color of your Hub (Plus) and see whether any problem.

A blue breathing light indicates an initial status. A spinning rainbow color indicates a successful connection.

You might experience a problem when the Hub (Plus) is any other color. 

 

Make sure that your router is on and you're within range

If you're too far from your router, you can't get a signal, so make sure that you're within range.

Make sure that your Wi-Fi is 2.4G type instead of 5G.

SwitchBot Hub (Plus/Mini) supports 2.4G Wi-Fi only for now. Many routers support dual modes (both 2.4G and 5G) and make sure you connect to the 2.4G one.

 

Try another Wi-Fi network, if you have one.

Sometimes, the problem is about Wi-Fi network setting (encryption method, DHCP, Firewall, etc.)

SwitchBot Hub (Plus/Mini) does not support WEP and WPS for now, which makes our users vulnerable.

Make sure your router assigned an IP address properly for the Hub (Plus/Mini). If your router assigns IP automatically (e.g. using DHCP), this should not be a problem.

Firewall settings sometimes block your Hub (Plus/Mini) communicating with our cloud service. If your Hub (Plus) color can be configured in the App, you are good with the connection. Otherwise, you might want to further check.

 

Try on another mobile phone, if you have one.

Sometimes, the problem is about App permission or only exist on certain types of mobile phones. Try Android or iOS both if possible.

 

Make sure your App is up to date.

To check your current App version, tap menu, then Preference.

 

Try once more, and see whether it works.

Sometimes, you might experience intermittent connection issues when connecting the Hub to our service network via the Internet. Give it another try might work.

 

Still can't connect?

Reset your Hub (Plus/Mini) by removing the power cable, wait for 10 seconds, then plug in again. For Hub Mini, it requires a 5V 1A adapter. 

 

Get more help

If you are stilling having trouble, send feedback via the SwitchBot app. 

 

Do you know? Detailed info helps us locate your issue shortly and resolve your issue 3x times faster.

Below are some detailed info we usually will request:

  • Router brand and model:

  • Mobile Device Model: e.g. iPhone 6 plus

  • Mobile Device System: e.g. iOS 12.0

  • SwitchBot APP Version: e.g. 2.8.0

  • SwitchBot Account Email: e.g. support@wondertechlabs.com

  • SwitchBot purchased from: e.g. www.switch-bot.com, amazon store name

  • Issue Description: (What was the error prompt? Problem frequency: every time, or from time to time? Did it work well, or it had the problem since the beginning? When was the first time you notice the problem?)

Do you know? Some screenshots or screen recordings help us to resolve your issue even 7x times faster!

Below are some info we usually will request for:

  • App Home Page

  • App Device List

  • Expand left side menu

  • Any other screenshot about the error message

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