Get help connecting to Wi-Fi on your SwitchBot Hub (Plus/Mini).
Check the indicator light of your Hub Plus/Mini and see how it changes.
In the case of Hub Plus, a blue breathing light indicates an initial status. A spinning rainbow color indicates a successful connection.
When Hub Plus is any other color, please kindly contact us for further assistance.
Make sure that your router is on and you're within the range
If you're too far from your router, you can't get a signal, so make sure that you're within range.
Make sure that your Wi-Fi is 2.4G type instead of 5G.
SwitchBot Hub (Plus/Mini) supports 2.4G Wi-Fi only for now. Many routers support dual modes (both 2.4G and 5G) and make sure you connect to the 2.4G one.
Try another Wi-Fi network, if possible.
Sometimes, the problem is about Wi-Fi network settings (encryption method, DHCP, Firewall, etc.)
SwitchBot Hub (Plus/Mini) does not support WEP and WPS for now, which makes our users vulnerable.
Make sure your router assigned an IP address properly for the Hub (Plus/Mini). If your router assigns IP automatically (e.g. using DHCP), this should not be a problem.
Firewall settings sometimes block your Hub (Plus/Mini) from communicating with our cloud service. If your Hub (Plus) color can be configured in the App, you are good with the connection. Otherwise, you might want to further check.
Try on another mobile phone, if you have one.
Sometimes, the problem is about App permission or only exist on certain types of mobile phones. Try Android or iOS both if possible.
Make sure your App is up to date.
To check your current App version, tap the menu, then Preference.
Try once more, and see whether it works.
Sometimes, you might experience intermittent connection issues when connecting the Hub to our service network via the Internet. Giving it another try might work.
Still can't connect?
Reset your Hub (Plus/Mini) by unplugging the power cable, waiting for 10 seconds, then plugging it back again. For Hub Mini, it requires a 5V*1A power adapter.
Get more help
If you are still having trouble, send feedback via the SwitchBot app.
Do you know? Detailed info helps us locate your issue shortly and resolve your issue 3x times faster.
Below is some detailed info we usually will request:
Router brand and model:
Mobile Device Model: e.g. iPhone 6 plus
Mobile Device System: e.g. iOS 12.0
SwitchBot APP Version: e.g. 2.8.0
SwitchBot Account Email: e.g. email@example.com
SwitchBot purchased from: e.g. www.switch-bot.com, amazon store name,
Issue Description: (What was the error prompt? Problem frequency: every time, or from time to time? Did it work well, or it has had the problem since the beginning? When was the first time you notice the problem?)
Do you know? Some screenshots or screen recordings help us to resolve your issue even 7x times faster!
Below is some info we usually will request for:
App Home Page
App Device List
Expand left side menu
Any other screenshot about the error message