What to Do if My SwitchBot Mini Robot Vacuum K10+ / K10+ Pro Does Not Pick up Litter?

• Related Products: SwitchBot Mini Robot Vacuum K10+ / K10+ Pro

1. Make sure the lid of the garbage collection base is properly closed. If not closed, the garbage collection base will have a red indicator.

2. Make sure the dust pack is properly attached. If not installed correctly, the garbage collection base will have a solid red indicator.

3. Garbage collection will not be done automatically during the sleep period, so please avoid collecting the garbage during the sleep period.

4. The robot vacuum body is attached to the garbage collection base by default. When using multiple units, please do not change the combination of the vacuum cleaner body and the dust collection base. If the second robot collects garbage instead of the first one that should be collecting garbage, please replace the robot vacuum cleaner and see if it improves.

Related post: Is it possible to install multiple charging bases for one robot vacuum cleaner K10+ / K10+ Pro main unit?

5. Please turn off the garbage collection base once and then turn it on again.

6. Please turn the power of the robot vacuum cleaner from off to on.

7. If you do not collect garbage even after doing the above, please contact us via SwitchBot App -> Profile -> Support ->Feedback. When contacting us, please provide with the following information:

• A video showing the robot failing to auto-empty after returning to the station

Related post: When will the robot vacuum cleaner K10+ / K10+ Pro automatically charge and collect dust?