1. Please check the hub to see if it has gone offline.
If it has gone offline, please refer to the following text for instructions.
https://support.switch-bot.com/hc/en-us/articles/360060471254-SwitchBot-Hub-Mini-What-should-I-do-if-Hub-Mini-failed-to-re-connect-to-the-internet- 

 

2. Make the hub closer to the bot and try again.
Kindly note the Bluetooth coverage between the SwitchBot devices is up to 80 meters in ideal conditions. Please keep in mind that walls and other interference between the devices may decrease this range.

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3. If the above methods do not solve the problem, please report the issue via the SwitchBot app feedback. Our support staff will be happy to help you.

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