Fail to add Motion Sensor during setup

Last updated: September 22, 2022

• Applicable products: Motion Sensor
• SwitchBot app version: V6.14 or later
• Firmware version: 1.2 or newer

• Make sure you have the latest version of SwitchBot app to get bug fixes.
• Make sure the Bluetooth of your mobile device is ON.
• Check if the location permission for SwitchBot app is on.
• Please place the Motion Sensor within the Bluetooth range of your phone.
• Place your phone near the Motion Sensor or Contact Sensor and then try it again.

If it doesn't work, Please submit a feedback.

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To receive a technical help from SwitchBot support team, follow these steps: 

On your same device, Go to SwitchBot app > Tap Profile > Tap Feedback > Select the product (which you need support for) > Specify info to help describe your issue.