I am unable to add Hub 2 to the iOS Home App, what actions should I take?

Last Updated: 2023 May 17

• Related Products: Hub 2
• iOS Version: 16.5 or newer
  
• Apple TV Version: 16.5 or newer

"Home Hub Required" Displayed.

Solution:

A HomePod Mini or Apple TV is necessary.

Unable to add: Hub 2's indicator light is blinking slowly.

Solution：

1. Enable Bluetooth on your smartphone and pair it once more.

2. If the Matter scan code is not attached to the back of the Hub 2 unit, please follow these instructions when selecting accessories in the Home App: tap on "My Accessory Isn't Shown Here" rather than choosing the nearby Hub 2, and then proceed to enter the code.

Unable to Connect: Hub 2 Indicator Light Activated.

Solution：

Enable mDNS on your home Wi-Fi router. Please consult the manufacturer for specific settings, as these may vary depending on your router model.

Unable to enter an 11-digit Matter Scan code.

Solution：

Update your iOS to version 16 or later.

The HomePod Mini and Apple TV are not connected to the same Wi-Fi network as Hub 2.

Solution：

Please ensure that Hub2, iPhone, and Homepod Mini/Apple TV are connected to the same Wi-Fi network (2.4 GHz).

The iCloud Keychain is not activated.

Solution：

• Open the Settings App on your iPhone.
• Select Apple ID.
• Select iCloud.
• Select Keychain and activate it.