SwitchBot Robot Vacuum K10+ / K10+ Pro / Combo Repair Service Solutions

• Related Products: SwitchBot Robot Vacuum K10+ / K10+ Pro

Free Repair Service

1． If you encounter any hardware malfunctions, kindly reach out to us by following these steps: Log into the SwitchBot application, select "Profile", then "Support", and finally "Feedback". We are committed to providing you with prompt repair services.

2． The duration of repairs can vary, contingent upon the complexity of the malfunction. However, repairs typically are completed within five business days following the item's arrival at our factory, after which it will be promptly shipped to the customer.

3． We will bear the shipping costs.

※Should you have any concerns about the packaging, feel free to contact our customer support service.

※Should delays arise due to natural disasters or issues with the shipping company, the overall time for repairs may be consequently extended.

Note：

The following items are not covered under the warranty.

• Malfunction due to improper handling (including damage, scratches, or cracks attributable to the customer's misuse).
• The product may malfunction due to improper storage conditions leading to water damage; for instance, if the product is dropped in water or immersed in it.
• Unauthorized disassembly, modification, repair, or replacement of parts.
• Minor scratches or dirt caused by aging.
• Used Products (Devices purchased from second-hand outlets such as Amazon Outlet, Mercari, Yahoo Auctions, etc.).

*Related Posts： How long is the warranty period for SwitchBot Robot Vacuum K10+ / K10+ Pro?

Paid Repair Service

We provide this service for a fee, applicable to repair requests that fall outside the jurisdiction of our complimentary repair service. The pricing structure for our chargeable repair service is outlined below.
● Inspection Fee
● Shipping Charges
● Parts Costs
● Operating Costs

The quotation is calculated by summing the basic labor cost, the price of the parts to be replaced, and other requisite expenses.

※ The costs cited above pertain solely to the work itself. Please note that these do not encompass the inspection fee (approximately 5,000 yen), the cost of parts, or any shipping expenses.

The pricing structure and the products included within it are subject to change without prior notification.
Repair work will only be conducted once the customer has agreed to the charges, following the provision of an estimate.
If you choose not to proceed with the product repair after receiving the quotation, the product will be returned to you.
As for the cancellation fee for the repair, both the inspection fee and the round-trip shipping fee will be imposed.
Kindly observe that the condition of the returned equipment might differ from its state upon our initial reception.

In principle, payment for this service should be made via bank transfer.
The payment destination account can be verified within the quotation's main content.
The product will be returned upon the confirmation of payment.