Last Updated: 2023 Oct 08

  • Related Products: SwitchBot Lock

1. If the Double-Sided Adhesive provided is initially defective, please contact us by accessing the SwitchBot app, then navigating to Profile → Help & Feedback → Feedback. When reaching out to us, we would greatly appreciate it if you could provide the following information:

  • Please provide your shipping address information (including your name, phone number, address, and zip code) as it is required for shipping purposes.
  • Screenshot of Locked order
  • Phone of initially defective Double-Sided Adhesive

Only if the included Double-Sided Adhesive is damaged or broken, it is considered an initially defective.

2. Double-Sided Adhesive Spare:
For customers in Japan, if you require additional double-sided adhesive tape, you can purchase it on our official website.
For customers in other regions, kindly contact the SwitchBot Support Team at for assistance.



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