Last Updated: 2023 Oct 08
- Related Products: SwitchBot Lock
1. If the Double-Sided Adhesive provided is initially defective, please contact us by accessing the SwitchBot app, then navigating to Profile → Help & Feedback → Feedback. When reaching out to us, we would greatly appreciate it if you could provide the following information:
- Please provide your shipping address information (including your name, phone number, address, and zip code) as it is required for shipping purposes.
- Screenshot of Locked order
- Phone of initially defective Double-Sided Adhesive
Only if the included Double-Sided Adhesive is damaged or broken, it is considered an initially defective.
2. Double-Sided Adhesive Spare:
For customers in Japan, if you require additional double-sided adhesive tape, you can purchase it on our official website.
For customers in other regions, kindly contact the SwitchBot Support Team at email@example.com for assistance.