Updated: Feb 19th, 2023
- Applicable Products: SwitchBot Pan/Tilt Cam, Pan/Tilt Cam 2K, Indoor Cam, Outdoor Spotlight Cam
1. If you have another charging adapter or cable, please test it and see if the problem is resolved.
| Device | Charger output | Port |
| Pan/Tilt Cam | 5V2A | Micro USB |
| Pan/Tilt Cam 2K | 5V2A | Micro USB |
| Indoor Cam | 5V1A | Micro USB |
| Outdoor Spotlight Cam | 5V2A | Type-C |
2. Please reset the Camera to see if it helps. After resetting, you will hear an audible tone ( depending on the type of your product), then the indicator light will go from red to flashing for about 20 to 45 seconds. Please wait for a while until it stops blinking.
※Related posts: How to reset the Indoor Cam?
※Related posts: How to Reset the SwitchBot Pan/Tilt Cam
※Related posts: How to Reset the Outdoor Spotlight Cam
※Related posts: How to Reset Pan Tilt Cam 2K?
3. If the problem still exists after trying all of the above methods, please submit a feedback ticket via our App for more assistance. We would appreciate it if you could provide us with the following information when you contact us:
- The video shows the red light still on for a minute after resetting
Comments
0 comments
Please sign in to leave a comment.