Updated: Feb 19th, 2023

  • Applicable Products: SwitchBot Pan/Tilt Cam, Pan/Tilt Cam 2K, Indoor Cam, Outdoor Spotlight Cam

1. If you have another charging adapter or cable, please test it and see if the problem is resolved.

Device Charger output  Port
Pan/Tilt Cam 5V2A Micro USB
Pan/Tilt Cam 2K 5V2A Micro USB
Indoor Cam 5V1A Micro USB
Outdoor Spotlight Cam 5V2A Type-C


2. Please reset the Camera to see if it helps. After resetting, you will hear an audible tone ( depending on the type of your product), then the indicator light will go from red to flashing for about 20 to 45 seconds. Please wait for a while until it stops blinking.

※Related posts: How to reset the Indoor Cam?

※Related posts: How to Reset the SwitchBot Pan/Tilt Cam

※Related posts: How to Reset the Outdoor Spotlight Cam

※Related posts: How to Reset Pan Tilt Cam 2K?

3. If the problem still exists after trying all of the above methods, please submit a feedback ticket via our App for more assistance. We would appreciate it if you could provide us with the following information when you contact us:

  • The video shows the red light still on for a minute after resetting




Please sign in to leave a comment.