Updated: Feb 19th, 2023
Related Products: SwitchBot Pan/Tilt Cam, SwitchBot Pan/Tilt Cam 2K, SwitchBot Indoor Cam, SwitchBot Outdoor Spotlight Cam
1. If you have another charging adapter or cable, please test it to see if your problem is resolved by changing cables a try again.
|Pan/Tilt Cam||5V2A||Micro USB|
|Pan/Tilt Cam 2K||5V2A||Micro USB|
|Indoor Cam||5V1A||Micro USB|
|Outdoor Spotlight Cam||5V2A||Type-C|
2. Please reset the Camera to see if it helps. After resetting, you will hear an audible tone (depending on your product model). The indicator light should change from red to flashing for about 20 to 45 seconds. Please wait for a while until it stops blinking.
※Related posts: How to reset the Indoor Cam?
※Related posts: How to Reset the SwitchBot Pan/Tilt Cam
※Related posts: How to Reset the Outdoor Spotlight Cam
※Related posts: How to Reset Pan Tilt Cam 2K?
3. If your issue still exists after trying all of the above methods, please contact our support team via (firstname.lastname@example.org). We would appreciate it if you could provide us with the following information when you contact us:
- A video showing a red indicator light still on for approx. 1 minute after resetting.