Keypad/Keypad Touch was disable due to 5 failed unlocking attempts

SwitchBot Customer Support

Updated: Dec 27th, 2022

1. If fingerprint authentication fails 5 times, the keypad touch will be disabled for 1 minute.

2. If the SwitchBot Lock is successfully unlocked with a passcode or NFC card within this 1 minute, the deactivation will be removed.

3. If fingerprint authentication fails again after 1 minute, it will be disabled for 5 minutes this time. It can be disabled for up to 24 hours.

4. While disabled, you can enable keypad touch on the app side, as shown in the diagram below.

*Diagram (How to cancel the invalid fingerprint)

*It works even when the passcode is disabled. Diagram (How to cancel invalid passcode)

5. If you still can't unlock with your fingerprint, please log in to the SwitchBot app → Profile → Feedback.

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