{"article":{"id":30274557686167,"url":"https://switchbot.zendesk.com/api/v2/help_center/en-us/articles/30274557686167.json","html_url":"https://support.switch-bot.com/hc/en-us/articles/30274557686167-What-to-Do-If-My-Floor-Cleaning-Robot-S10-Does-Not-Automatically-Empty-the-Dustbin","author_id":375553353294,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-8,"vote_count":12,"upvote_count":2,"downvote_count":10,"section_id":18659103750039,"created_at":"2025-02-27T10:28:13Z","updated_at":"2026-10-17T05:35:10Z","name":"What to Do If My Floor Cleaning Robot S10 Does Not Automatically Empty the Dustbin?","title":"What to Do If My Floor Cleaning Robot S10 Does Not Automatically Empty the Dustbin?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-16T11:42:02Z","user_segment_id":null,"permission_group_id":882873,"content_tag_ids":[],"label_names":[],"body":"\n

1. Automatic dust collection only triggers if the cleaning session lasts more than 5 minutes. If the robot returns to the base before 5 minutes, it will not automatically collect debris.

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2. If Do-Not-Disturb schedules are enabled, the robot won't automatically collect dust during that time.

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3. Make sure that the dust bag in the auto-empty station is not full. The dust bag should be replaced approximately every 2–3 months.

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4. Check the debris evacuation port and tube of the auto-empty station for debris. If blockages are found, carefully clean them to restore proper function.

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5. Check if the indicator light on the auto-empty station is orange, which may indicate an issue.

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6. Make sure the input voltage listed at the bottom of the auto-empty station matches your household voltage.

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7. Open the lid of the auto-empty station and inspect the interior for any signs of moisture.

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8. If the dust is not being collected properly, please open the lid of the auto-empty station and check if there is an attached dustbag or similar item inside. If present, remove it and try emptying the dustbin again.

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9. If the problem is not resolved after following the above steps, please contact us via SwitchBot App -> Profile -> Support ->Feedback. When contacting us, please provide with the following information:

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