{"article":{"id":25740289229079,"url":"https://switchbot.zendesk.com/api/v2/help_center/en-us/articles/25740289229079.json","html_url":"https://support.switch-bot.com/hc/en-us/articles/25740289229079-What-to-Do-If-My-Floor-Cleaning-Robot-S10-Can-t-Automatically-Return-to-the-Auto-Empty-Station","author_id":375553353294,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-8,"vote_count":20,"upvote_count":6,"downvote_count":14,"section_id":18659103750039,"created_at":"2024-08-19T06:57:44Z","updated_at":"2026-10-09T12:46:27Z","name":"What to Do If My Floor Cleaning Robot S10 Can’t Automatically Return to the Auto-Empty Station?","title":"What to Do If My Floor Cleaning Robot S10 Can’t Automatically Return to the Auto-Empty Station?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-08-21T07:50:42Z","user_segment_id":null,"permission_group_id":882873,"content_tag_ids":[],"label_names":[],"body":"<p class=\"guide-markup\"><strong class=\"guide-markup\">Last Updated：</strong><strong>2024 Aug 19</strong></p>\n<ul class=\"guide-markup\">\n<li class=\"guide-markup\"><strong class=\"guide-markup\">Related Products: SwitchBot Floor Cleaning Robot S10</strong></li>\n<li class=\"guide-markup\"><strong class=\"guide-markup\">SwitchBot App Version: 8.8 or newer</strong></li>\n</ul>\n<p><span class=\"wysiwyg-font-size-large\">1. Make sure that the Auto-empty station is properly connected to a power source.</span></p>\n<p><span class=\"wysiwyg-font-size-large\">2. Make sure that the Auto-empty station has not been moved and that the robot is correctly oriented for returning. If the Auto-empty station has been moved, you will need to manually move the robot back to it.</span></p>\n<p><span class=\"wysiwyg-font-size-large\">3. Make sure there are no obstacles near the Auto-empty station and that there is a 0.5m space on both sides, as well as 1m in front of and above the station. Also, be mindful that closed doors and other obstructions may disrupt the return path.</span></p>\n<p><span class=\"wysiwyg-font-size-large\">4. Make sure that the Auto-empty station is placed on a hard, level surface, away from heat sources, direct sunlight, or soft surfaces like carpets or rugs.</span></p>\n<p><span class=\"wysiwyg-font-size-large\">5. Use a soft cloth to wipe the signal emitter area on the Auto-empty station to remove any dust or debris that might be interfering with the robot’s ability to return.</span></p>\n<p><span class=\"wysiwyg-font-size-large\"><img src=\"https://support.switch-bot.com/hc/article_attachments/25740347400343\" alt=\"1.jpg\"><br>6. Gently clean the front docking sensor on the robot S10 with a soft, dry cloth to ensure it is free of dirt or obstructions.<br>7. If the above does not improve the situation, please contact us with a video of the S10 failing to return automatically via SwitchBot App &gt; Profile &gt; Help &amp; Feedback &gt;Feedback.</span></p>","user_segment_ids":[]}}