{"article":{"id":22861382790935,"url":"https://switchbot.zendesk.com/api/v2/help_center/en-us/articles/22861382790935.json","html_url":"https://support.switch-bot.com/hc/en-us/articles/22861382790935-What-to-Do-If-My-Floor-Cleaning-Robot-S10-Cannot-Connect-to-Wi-Fi-Network","author_id":375553353294,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-44,"vote_count":56,"upvote_count":6,"downvote_count":50,"section_id":18659103750039,"created_at":"2024-04-17T06:03:48Z","updated_at":"2026-10-23T22:10:11Z","name":"What to Do If My Floor Cleaning Robot S10 Cannot Connect to Wi-Fi Network?","title":"What to Do If My Floor Cleaning Robot S10 Cannot Connect to Wi-Fi Network?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-18T04:44:29Z","user_segment_id":null,"permission_group_id":882873,"content_tag_ids":[],"label_names":[],"body":"<p class=\"guide-markup\"><strong class=\"guide-markup\">Last Updated：</strong><strong>2024 May 8</strong></p><ul class=\"guide-markup\">\n<li class=\"guide-markup wysiwyg-list-bold\" data-list-item-id=\"ef990df249b4fba4fe22ef944fb28db35\"><strong class=\"guide-markup\">Related Products: SwitchBot Floor Cleaning Robot S10</strong></li>\n<li class=\"guide-markup wysiwyg-list-bold\" data-list-item-id=\"ea717dc150967c3eb0a948b2c277bf478\"><strong class=\"guide-markup\">SwitchBot App Version: 8.3 or newer</strong></li>\n</ul><p><span class=\"wysiwyg-font-size-large\" style=\"background-color: #ffffff; color: #19110b;\"><span style=\"-webkit-text-stroke-width: 0px; display: inline !important; float: none; font-family: ' Open Sans' , sans-serif; font-size: large; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: 0.25px; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">1. </span><span style=\"-webkit-text-stroke-width: 0px; display: inline !important; float: none; font-family: ' Open Sans' , sans-serif; font-size: large; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: 0.25px; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">Make sure your SwitchBot App version is up to date.</span></span></p><p><span class=\"wysiwyg-font-size-large\" style=\"background-color: #ffffff; color: #19110b;\"><span style=\"-webkit-text-stroke-width: 0px; display: inline !important; float: none; font-family: ' Open Sans' , sans-serif; font-size: large; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: 0.25px; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">2. Make sure your S10 is connected to 2.4GHz Wi-Fi.</span></span></p><p><span class=\"wysiwyg-font-size-large\" style=\"background-color: #ffffff; color: #19110b;\"><span style=\"-webkit-text-stroke-width: 0px; display: inline !important; float: none; font-family: ' Open Sans' , sans-serif; font-size: large; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: 0.25px; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">3. </span><span style=\"-webkit-text-stroke-width: 0px; display: inline !important; float: none; font-family: ' Open Sans' , sans-serif; font-size: large; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: 0.25px; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">For mesh Wi-Fi, disable the Fast Roaming feature.</span></span></p><p><span class=\"wysiwyg-font-size-large\" style=\"background-color: #ffffff; color: #19110b;\"><span style=\"-webkit-text-stroke-width: 0px; display: inline !important; float: none; font-family: ' Open Sans' , sans-serif; font-size: large; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: 0.25px; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">4. Please try connecting your S10 to your smartphone's tethering. Once you've successfully connected via tethering, please update the firmware to the latest version and then attempt to connect to your home Wi-Fi again.</span></span><br> </p><p><span class=\"wysiwyg-font-size-large\" style=\"background-color: #ffffff; color: #19110b;\"><span style=\"-webkit-text-stroke-width: 0px; display: inline !important; float: none; font-family: ' Open Sans' , sans-serif; font-size: large; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: 0.25px; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">Note: If your S10 is successfully added to your account, you will automatically receive a firmware update invitation.</span></span></p><p><span class=\"wysiwyg-font-size-large\" style=\"background-color: #ffffff; color: #19110b;\"><span style=\"-webkit-text-stroke-width: 0px; display: inline !important; float: none; font-family: ' Open Sans' , sans-serif; font-size: large; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: 0.25px; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">5. If the above does not resolve the issue, please contact us via SwitchBot App &gt; Profile &gt; Help &amp; Feedback &gt;Feedback. When contacting us, please provide the following information so that we can escalate your feedback to our development team for further assistance.</span></span></p><ul>\n<li class=\"ck-list-marker-font-size-big wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #19110b;\" data-list-item-id=\"e67e8c028fd6ef715d3f48daeeb98b4c5\"><span class=\"wysiwyg-font-size-large\" style=\"background-color: #ffffff; color: #19110b;\"><span style=\"-webkit-text-stroke-width: 0px; display: inline !important; float: none; font-family: ' Open Sans' , sans-serif; font-size: large; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: 0.25px; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">Voice content played from the S10 at the time of Wi-Fi connection failure</span></span></li>\n<li class=\"ck-list-marker-font-size-big wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #19110b;\" data-list-item-id=\"e647c37d17ff481e5af8e28baeb4d6255\"><span class=\"wysiwyg-font-size-large\" style=\"background-color: #ffffff; color: #19110b;\"><span style=\"-webkit-text-stroke-width: 0px; display: inline !important; float: none; font-family: ' Open Sans' , sans-serif; font-size: large; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: 0.25px; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">The brand and model of your router (screenshots of the Wireless and Wan setup would also be helpful)</span></span></li>\n</ul>","user_segment_ids":[]}}